1. Check your spam folder
Sometimes emails are filtered into your spam or junk folder by mistake, so it’s worth checking there for your order confirmation.
2. Check your email address
There may have been a typo when you entered your email address. If you think that might be the case, please contact Kai. He’ll create a support ticket for our customer service team.
3. Was your order completed successfully?
If there was a problem during checkout — for example with the payment process — your order may not have been completed and no confirmation email will have been sent.
If you were unable to complete the order, please place it again.