Changes to your order
Once payment has been completed, your order is sent directly to our logistics system and can no longer be changed.
It is also not possible to add items afterwards or combine two separate orders.
Changing the delivery address
Once your parcel has been handed over to DHL, you may be able to redirect it via the tracking page to an alternative delivery address, a neighbour or a Packstation (more information).
If this is not possible and the parcel cannot be delivered, it will automatically be returned to us.
In this case, we will refund the order within 14 days.
Cancelling your order
Once your order has entered the shipping process and its status is shown as “In progress”, we can no longer cancel it.