Don’t worry — sometimes tracking updates pause even though your parcel is still on its way.
Here’s what to do:
First, give it a little time
Please wait 5–7 working days from the last tracking update before contacting us.
During this time, your parcel may still be moving through the DHL network even if the tracking information has not yet been updated.
If there is still no update after 5–7 working days:
- Contact us — we can open an investigation with DHL on your behalf.
- Have your order number ready — this will help us deal with your request more quickly.
- We’ll take care of the rest — our team will submit the enquiry to DHL for you.
- DHL will then investigate the whereabouts of your parcel.