When we moved to our new online shop in summer 2025, we were able to transfer your account details — but not your existing password.
Why wasn’t my password transferred?
For security and data protection reasons, passwords are not stored in plain text and therefore could not be transferred to the new system.
How do I set a new password?
Please use the Password recovery function:
- Go to the Password recovery page
- Enter your email address
- Click Request email
- Follow the instructions in the confirmation email to set a new password
Still not working?
No problem. Our chatbot Kai can create a support ticket for you.
💬 Simply type: “I need help with my password.”
Our customer service team will get back to you as soon as possible.
Tip: If you don’t receive the password recovery email, please check your spam or junk folder.