If you can’t find an order in your account, you probably placed it using guest checkout.
This means you were either not logged in when you placed the order or did not have a customer account at the time.
Unfortunately, guest orders cannot be added to your customer account afterwards.
You’ll still receive all the important information by email, including your order confirmation and shipping notification, so you can keep track of your order.
Please note: Orders placed before July 2025 can no longer be displayed in your customer account due to a change of shop system.